No Hassle Returns
If you’re not happy with your purchase for ANY reason, simply send back your unused item within 14 days of receipt for a full refund.
Customer service is our primary concern. Refunds will be issued for unused, full-priced merchandise with original tags, returned within 14 days of arrival at shipping destination. Customer is responsible for the shipping fee on returns. Refunds are issued in the form of original payment. Please follow the below instructions for your return:
Obtain a Return Merchandise Authorizations (RMA)
Email firstname.lastname@example.org within 14 Days of your purchase to obtain an RMA. We will follow up with you regarding the specifics of your return and issuance of the RMA.
Shipping Returned/ Exchanged Merchandise
The quickest and most efficient way to execute an exchange is to place a new order for the desired replacement product(s). This allows Ski Haus/NOTB Snowboards to process and ship the replacement immediately. Then, the customer should return the original product in accordance with the “Return Instructions” outlined above. Upon receipt of the original product(s), Ski Haus/NOTB Snowboards will process the return and issue a refund in the form of original payment within 24 hours.
Always feel free to contact us at email@example.com with any questions.
***NO RETURNS ON CLEARANCE ITEMS. ALL CLEARANCE Items are FINAL SALE***
You are responsible for shipping merchandise back to us after obtaining an RMA.
NOTE: Do NOT ship any items without obtaining an RMA first
Online Sales Dept.
317 S. Broadway
Salem, NH 03079
Please note the RMA# on the outside of the package. Thank you!