Salem, NH | Burlington, MA | Framingham, MA

Shipping & Returns

Shipping For Online Sales

Please allow 2 days handling time before orders are shipped. Expedited shipping does not expedite handling time. All expedited transit times apply to business days, to be delivered Monday-Friday. Tracking number(s) will be included in your Shipment Confirmation email. All shipments are delivered via UPS & USPS , we cannot ship to PO Boxes. We will try to accommodate customers with unique shipping situations if contacted prior to ordering.  In some cases we may use an alternate carrier for your shipment in order to expedite your order.  We make every effort to get your order to you in the fastest most economical way possible.

Your item may not arrive in its original box. We are a small business and do not have a warehouse to pull stock from, you are purchasing directly off our sales floor. We use recycled packaging materials to ship out orders. 

Standard Shipping
Orders will be shipped UPS Ground (1-5 business days) and USPS Ground (2-8 business days).

Priority Mail USPS
Orders will be shipped USPS Priority Mail (Transit time: 1-3 Business Days, Delivered Mon-Sat by end of day).

Priority Mail Express
Transit time: 1 Day, Delivered Monday-Sunday

In Store Pick Up - If you would like to pick up your order at one of our stores, choose in store pick up at checkout. Please enter which location you would prefer to pick up at in the order comments line. Please DO NOT proceed to the store until you receive a confirmation email. Not all of our products are available in each store, and it may take a few days to get your order to the preferred pick up location. If you are looking for same day pick up, please call the store before placing your order to find out which location it is available in.


*PLEASE NOTE: Due to Covid-19, shipping times may be delayed.  We are NOT responsible for shipments once they leave our store (they are out of our control).  USPS & UPS are experiencing higher than normal volume due to Covid-19.  If you pay for expedited shipping, we can not guarantee your package will arrive by a specific date (at this time). Please contact the carrier directly for re-imbursement USPS or UPS.  Thank you for your patience while the world heals from the pandemic. 

*We recommend Route shipping insurance to be purchased at checkout to protect your order from damage or theft. 


USPS Customer Care Center -  Email: USPS® Customer Service  (clickable link)

Call: 1-800-ASK-USPS® (1-800-275-8777)
Expect longer wait times to talk to a representative now through mid-January.
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET


UPS Customer Care - 1-800-742-5877 (1-800-PICK-UPS®)


Additional Shipping Information

  • GREEN SHIPPING: Reduce. Reuse. Recycle. In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used box or reused packing materials. We hope that you will reuse the original box if you choose to return/exchange your order.
  • International Orders: Ski Haus and NOTB Snowboards does NOT ship internationally. We are sorry for this inconvenience.
  • Order Fulfillment: Due to the unique nature of some of our offerings, quantities are extremely limited. Occasionally items are purchased from our retail floor before we can physically obtain them to fulfill online sales. In this case, we will do our best to fulfill your order ASAP through our vendors. Please accept our deepest apology for this inconvenience.

Returns for Online Sales

If you're not happy with your purchase for ANY reason, simply send back your unused item within 14 days of order date for a full refund. You can also drop off returns in any of our 3 store locations within the 14 days. 

***Please note that all web returns can be dropped off in-store and will be processed Monday thru Friday.

Customer service is our primary concern. Refunds will be issued for unused, full-priced merchandise with original tags, authorized for return within 14 days. Customers are responsible for the shipping fee on returns.  Refunds are issued in the form of original payment. Please follow the below instructions for your return:

Christmas Returns- Valid on unused items with original tags purchased between Thanksgiving-December 25th. Returns can be authorized up to 7 days after Christmas for a full refund.

Obtain a Return Merchandise Authorization (RMA)
Email within 14 Days of your purchase to obtain an RMA. We will follow up with you regarding the specifics of your return and issuance of the RMA.

Shipping Returned/ Exchanged Merchandise

Exchanges- The quickest and most efficient way to execute an exchange is to place a new order for the desired replacement product(s). This allows Ski Haus/NOTB Snowboards to process and ship the replacement immediately. Then, the customer should return the original product in accordance with the "Return Instructions" outlined above. Upon receipt of the original product(s), Ski Haus/NOTB Snowboards will process the return and issue a refund in the form of original payment within 24 hours.

Always feel free to contact us at with any questions.


You are responsible for shipping merchandise back to us after obtaining an RMA to receive refund.

Do NOT ship any items without obtaining an RMA first

Shipping Address:
Ski Haus
Online Sales Dept.
317 S. Broadway
Salem, NH 03079

Please note the RMA# on the outside of the package.  Thank you!