Shipping & Returns

Shipping

FREE Standard Shipping on all orders over $99!*

Orders received after 12pm (Noon) EST on weekdays will be shipped the following business day. Orders placed over the weekend will also be shipped the following business day. All expedited transit times apply to business days, to be delivered Monday-Friday. Tracking number(s) will be included in your Shipment Confirmation email. All shipments are delivered via UPS & USPS , we cannot ship to PO Boxes. We will try to accommodate customers with unique shipping situations if contacted prior to ordering.  In some cases we may use an alternate carrier for your shipment in order to expedite your order.  We make every effort to get your order to you in the fastest most economical way possible.

Standard Shipping
Orders will be shipped UPS Ground (1-5 business days) and USPS Retail Ground (2-8 business days).

2nd-Day Shipping UPS
Orders will be shipped UPS 2nd Day Air (Transit time: 2 Business Days, Delivered Monday-Friday by end of day).

Priority Mail USPS
Orders will be shipped USPS Priority Mail (Transit time: 1-3 Business Days, Delivered Mon-Sat by end of day).

Next-Day Shipping
Orders will be shipped UPS Next Day Air (Transit time: 1 Business Day, Delivered Monday-Friday). Orders received after Noon are not guaranteed to be shipped until the following business day. All Next Day orders placed over the weekend will be shipped on the following business day (Monday, except when holidays apply).

Priority Mail Express
Orders will be shipped Priority Mail Express delivery 7 days a week (Transit time: 1 Day, Delivered Monday-Sunday). Orders received after Noon may not be shipped until the following business day. All Next Day orders placed over the weekend will be shipped on the following business day (Monday, except when holidays apply).

Additional Shipping Information

  • GREEN SHIPPING: Reduce. Reuse. Recycle. In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used box or reused packing materials. We hope that you will reuse the original box if you choose to return/exchange your order.
  • International Orders: Ski Haus and NOTB Snowboards does NOT ship internationally. We are sorry for this inconvenience.
  • Order Fulfillment: Due to the unique nature of some of our offerings, quantities are extremely limited. In rare cases, items are purchased from our retail floor before we can physically obtain them to fulfill online sales. In this case, we will do our best to fulfill your order ASAP through our vendors. Please accept our deepest apology for this inconvenience.

*Order total must exceed $99 prior to tax or shipping charges. Free shipping rates are for US orders within the 48 contiguous states with Standard Shipping. Restrictions may apply to bulky, long, or oversize items.

Returns

No Hassle Returns

If you're not happy with your purchase for ANY reason, simply send back your unused item within 14 days of receipt for a full refund.

Returns
Customer service is our primary concern. Refunds will be issued for unused, full-priced merchandise with original tags, returned within 14 days of arrival at shipping destination.  Customer is responsible for the shipping fee on returns.  Refunds are issued in the form of original payment. Please follow the below instructions for your return:

Obtain a Return Merchandise Authorization (RMA)
Email onlinesales@skihaus.com within 14 Days of your purchase to obtain an RMA. We will follow up with you regarding the specifics of your return and issuance of the RMA.

Shipping Returned/ Exchanged Merchandise

Exchanges

The quickest and most efficient way to execute an exchange is to place a new order for the desired replacement product(s). This allows Ski Haus/NOTB Snowboards to process and ship the replacement immediately. Then, the customer should return the original product in accordance with the "Return Instructions" outlined above. Upon receipt of the original product(s), Ski Haus/NOTB Snowboards will process the return and issue a refund in the form of original payment within 24 hours.

Always feel free to contact us at onlinesales@skihaus.com with any questions.

***NO RETURNS ON CLEARANCE ITEMS. ALL CLEARANCE Items are FINAL SALE***

You are responsible for shipping merchandise back to us after obtaining an RMA.

NOTE:
Do NOT ship any items without obtaining an RMA first

Shipping Address:
Ski Haus
Online Sales Dept.
317 S. Broadway
Salem, NH 03079

Please note the RMA# on the outside of the package.  Thank you!